You need to create an account if you want to add neutral bags to your cart and then complete a standard order.
It is also necessary to create an account if you want to view the prices of customized bags and proceed with the related quotation request.
In order to register you just need to click Register on the website.
The registration is divided into two steps:
In the first step you have to fill in with your basic data (name, surname, company name and VAT number).
In the second step you have to fill in with all the necessary data to complete the purchase.
After having checked your details, you will receive an e-mail confirming your new account.
To access your account, click Sign in on the website. At the first login you need to set your password.
No, it is not possible to change your e-mail address.
If you need to delete your account, please send an e-mail to firstname.lastname@example.org.
If you need to reset your password, you just need to click on Forgot your password? on the login screen. Alternatively, reset your password by logging into your personal area, in My Account section.
Our bags are ideal for food, cosmetics, chemical-industrial, pet food and for all products in grains, in powder or in chunks.
It is the buyer’s complete responsibility to use bags in compliance with what has been stated at the time of purchase.
Our laminates, being combined with aluminum, guarantee a high barrier to oxygen, humidity, heat and UV rays.
Some of our bags/pouches can undergo a pasteurization and/or sterilization process. For each product the right process is specified.
Yes, for sure. When ordering it is possible to make a request for the related FCM (Food Contact Materials).
To place an order you must complete the second step of registration. If you are registering for the first time, you need to wait for an e-mail confirming your account. After this you will be able to place your order.
To view all your orders login to your personal area, in Order History section.
To re-order access your personal area, in Order History section. Select the order you need to repeat and click on Reorder; the new order will be added to your cart.
To request samples please fill in the relevant form.
Yes, all the prices on our website are VAT excluded (both for unprinted and customized bags). VAT will be automatically calculated after adding products to your cart.
The CONAI Environmental Contribution, established for each type of packaging material, represents the form of financing through which CONAI distributes the cost for higher charges for separate waste collection, for packaging waste recycling and recovery among manufacturers and users.
The CONAI Environmental Contribution shown on the sales invoice shall be subject to VAT at the same rate (valid at the time of the transaction) as the supplied packaging or packaging materials.
When registering you can flag the CONAI exemption and upload the document certifying the exemption.
This document can also be uploaded at a later time by accessing your personal area, in Ticket Support - CONAI Exemption section.
When registering you can flag the VAT exemption. Our administration will verify this exemption.
The prices are proportional to the purchased quantity; higher is the quantity, lower is the price.
Periodical offers are activated on the website. We advise you to subscribe to our newsletter program to be always updated on the news and have access to exclusive promotions.
For unprinted bags we offer a wide range of standard items including gusseted bags, with or without degassing valve, 4-corner seal gusseted bags, with or without valve, stand-up pouches and flat pouches.
Our items are available in different colors and sizes, from 250 g up to 1000 kg.
The minimum for unprinted bags order is 1 box. The quantity of each box and the bag size are indicated in the relevant data sheet, which can be consulted in the product description below the item.
For unprinted bags in stock, goods are usually shipped or can be collected within 36/48h after receiving the payment.
The online catalogue of unprinted bags offers multilayer laminates in three or four layers structure with aluminum. We are able to offer many other solutions by contacting us through this form.
For customized bags we offer a wide range of standard items including gusseted bags, with or without degassing valve, and stand up pouches.
If the bag you are looking for is not available or if you are looking for a different size, please fill in this form.
To place an order of standard customized bags, select the products of interest in the Shop section and ask for a quotation. The purchase process is then managed offline.
To place an order of no standard customized bags, please ask for a quotation by filling in this form. Also in this case the purchase process in managed offline.
The minimum order quantity goes from 1.000 to 10.000 pieces, depending on the item. The quantity and the size of each bag are specified in the relevant data sheet, which available in the product description below the item.
As explained in the sales conditions for customized bags, being an industrial production, a +/- 20% tolerance on the order quantity is allowed.
Starting from the artwork approval and after receiving payment, production times are as follow:
approximately 30 working days for customized bags + shipment
As explained in the sales conditions for customized bags, being an industrial production, the manufacturing times and delivery times may vary.
The online catalogue of customized bags offers multilayer laminates in three layers structure with aluminum. We are able to offer many other solutions; contact us through this form.
We accept PDF files. For more information check out our guidelines.
The maximum allowed file size is 20 MB.
A traditional four color CMYK + white is used in an artwork.
The file will be converted in CMYK during printing.
Metallic colors cannot be printed yet. If white is not one of the colors, we can obtain the metallic effect by using a laminate containing a metallized foil.
The color proof is useful because it is a guarantee both for the customers and for the supplier regarding the perfect match with the color scheme.
No, the matt varnish is possible only on 100% of the whole surface.
Yes, if you don't have the necessary tools or software to set up an artwork, rely on Goglio Espress customization service. A graphic designer will follow you step by step.
To access the service, please fill in this form.
To place an order of flexible laminates in reel, please fill in this form.
The minimum purchase length is 500 meters considering the reel width.
For laminate in reel we need technical information about the packing machine and the material needed.
In the contact form the following data are requested:
Starting from the artwork approval and after receiving payment, production times are as follow:
approximately 20 working days for reels + shipment
As explained in the sales conditions, being an industrial production, manufacturing times and delivery times may change.
We ship by express or standard courier. As an alternative it is possible to collect goods autonomously at our warehouses.
Shipment costs are calculated based on the weight/volume of the bags and will be communicated during check out.
Shipment costs differ between standard and express delivery.
Yes, we ship all over Europe by express or standard courier.
After placing your order, we will send you a tracking link to track the status of your order. You can also monitor the shipping status by signing in at your personal area, in the Order History section.
It is possible to collect goods at our headquarters or at our external warehouse. On the website, in the Pick-up points section, you can find our references. We will inform you when and where your goods will be available for collection.
We accept payments by Credit Card or Bank Transfer.
MasterCard and Visa.
Yes, we use Nexi circuit for credit card payments, so they are encrypted and therefore safe. For more information, please visit Service and Security section of Nexi.
Your card can have been declined for several reasons.
The required data for payment do not match with your card. A simple error in one of the fields can cause the refusal of the operation.
You have exceeded your credit limit. Your bank can provide you with all the necessary information about your card and payment options.
Your credit card has expired. If you accidentally may be using an expired credit card: check the dates on the card.
If you think there are other problems, please contact our Customer Service.
HOLDER: GOGLIO S.P.A.
BANK: UNICREDIT S.P.A. CP OP-CUS CARE ITA
IBAN: IT 51 M 02008 05364 000004851286
BIC CODIC: UNCRITMMORR
PAYMENT DESCRIPTION: NAME AND SURNAME, ORDER NUMBER (INDICATED IN THE CONFIRMATION E-MAIL), ORDER DATE.
Payment must be done within 7 days from the order date. After this deadline the order will be automatically deleted.
For unprinted bags the payment must be done at the end of the order, before the shipment.
For customized bags the payment is split into two tranches:
upon order confirmation you will receive the proforma invoice to pay 80% of the total + VAT (if not exempt);
when the goods are ready, before the shipment, you will receive another proforma invoice to pay the balance of the total + VAT (if not exempt) + shipment costs.
Our customer service is available to support you. To start a return procedure it is mandatory to open a support ticket from your personal area or send an e-mail at email@example.com including the following information:
specific description of the defect
digital pictures showing the defect and traceability label
quantity of the defective goods
The attachment of the traceability label is mandatory.
For the customized bags there is one traceability label outside each box. For reels there are two traceability labels, one inside the core and one outside the reel (just send one of them).
Upon e-mail receipt, your request will be promptly picked up. After that, after the claim has been confirmed, we will communicate the operative instructions and the return code or the replacement of the goods recognized as defective, or the discount code to be used in a new order.
Tickets are the forms to get in touch with customer service. They are available in your personal area, in Support Tickets section.
There are 4 types of ticket:
request of information
returns and complaints
issues with the website